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Tag : concierge technology

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Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

January 24, 2018

ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii....

How a Small Guest Services Team Delivers Five-Star Service

January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...

Why Boston’s Best Hotel Decided to Give Its Staff an Upgrade

December 7, 2017

The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning...

How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms

October 10, 2017

Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE’s staff communications platform to improve employee communication and...

ALICE Announces Acquisition of GoConcierge

September 6, 2017

Acquisition brings together two of the most innovative concierge and front desk solutions on the market New York, NY, September 7, 2017 – ALICE, an...

The Hotel Software You Need to Support Your Virtual Concierge

May 16, 2017

by Alex Shashou For hotels that outsource their concierge services, request management technology can be a valuable tool to connect outsourced service...

4 Ways Concierges Can Use Technology to Craft the Guest Experience

April 17, 2017

The concierge of the future needs to be supported by technology made expressly to enhance the role and place him or her at the center of the guest experience....

5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work

March 29, 2017

By Noah Lemaich, Head Concierge, SIXTY Hotels.  Changes to websites bring out the best and the worst in people. A small change in how Facebook looks...

Why We Made Package Management a Distinct Component of Our Concierge Technology

March 19, 2017

Most front of house hotel systems do not consider package management an important toolset for the concierge and front desk, but they should. ______________...

Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen

February 22, 2017

SIXTY’s Head Concierge explains how ALICE Concierge has his back when it comes to guest requests. By Noah Lemaich, Head Concierge, SIXTY Hotels. One...

Safeguarding the Future of the Concierge Through Technology: Why Your Concierge Needs a Modern-Day Toolset

February 7, 2017

Few roles in the hotel have been as affected by technology as that of the concierge. Mobile internet and apps have decreased the reliance of most guests on the...

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